Channel Layer | telerion

It’s in the channel Layer that the multi- and omnichannel communication is managed. It is also here that the internal routing to the other layers of the all-over solution happens.

Also, when an end-to-end-scenario is being implemented, it is in the channel layer that the interconnection with external systems is done. Of course with an impressive variety of intelligent routing options, e.g. for intuitive routing, percentage load balancing or previously defined business-rules. telerion is compatible with a large variety of third party systems, like Avaya, Alcatel, etc.