CHAT, SOCIAL MEDIA, SKYPE for Business
From multi- to omnichannel
Communication with customers has developed in recent years from a simple call to multi-channel communication. In terms of absolute customer orientation, it is important to make contact options as easy and flexible as possible to optimally address each customer profile.
With telerion we take this a step further, because our channel layer unites all communication channels in a single, integrated solution. Depending on the requirements, these may be individually supplied: separately or in parallel – and are a 100% flexible.
Because you not only decide which and how many channels are to be used – additional handling options may also be individually configured.
For example, communication starts in one channel and is transferred without loss of contact to another (e.g. call-to-chat). Another scenario is to supplement an existing contact in one channel by another (call & chat) without any service interruption.
Multichannel becomes omnichannel.